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PT Store Counter Sales Representative
Job Code:2017-076-002
Location:Crookston, MN
FT/PT Status:Regular Part Time
  

Job Summary:
A counter sales representative’s primary responsibilities are greeting and providing sales service to customers, non-application parts, mixing paint, customer returns and resolving customer concerns. In addition, a counter sales representative’s secondary responsibilities are checking in freight, delivering parts, cycle counts, cleaning, and label maintenance. A counter sales representative is also responsible for maintaining store appearance, security, safety and daily operational standards, as set by the manager.

Job Qualifications:
  • Must be 18 years of age or older.
  • Must possess and maintain a valid driver’s license and acceptable driving record.
  • At least one year of automotive parts sales experience.
  • Strong organizational skills.
  • Above average verbal and written communication skills.
  • Be familiar with store operating procedures.
  • Ability to effectively communicate with employees at all levels of the company as well as customers, vendors and visitors.
  • Must meet training requirements.
  • Automotive Parts knowledge or experience is preferred.

Job Responsibilities:
A counter sales representative serves retail and commercial customers with the objective of making Auto Value the leading provider of auto parts, accessories, tools, equipment and automotive paint & supplies in the marketplace. Serve the customerA counter sales representative is responsible for converting phone inquiries into commercial deliveries and in-store sales. A counter sales representative will serve phone and on-site customers by acknowledging them immediately when they enter, answering the phone within three rights and knowing key customers by name. A counter sales representative will ask qualifying questions, use computer and paper catalogs to identify parts, stay aware of current sales and promotions, suggest related sales items and advise possible upgrade options when appropriate. When a customer has a concern or complaint, a counter sales representative should work to resolve the issue in a way that is in the best interest of the customer and the store. Above all the counter sales representative must ensure that customers receive world-class service in having their needs met by Auto Value.Follow proceduresWhen conducting sales transactions, a counter sales representative must follow proper store policies and procedures. This includes proper cash handling and credit procedures, proper use of wholesale and employee pricing, legal sales tax application and proper return, and defect and warranty procedures.