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Heavy Duty Technical Support Specialist
Job Code:2020-001-028
Location:Support Center-St. Cloud, MN - 2959 Clear Water Rd
FT/PT Status:Regular Full Time
  

Job Summary:
The Heavy Duty Technical Support Specialist is responsible for assisting with product selection in the Heavy Duty Division. This position also provides phone support and training to corporate and independent store personnel. The Heavy Duty Technical Support Specialist offers sales support and vendor coordination.

Job Qualifications:
  • Extensive knowledge of heavy duty brake systems and other heavy duty vehicle components. Agricultural knowledge is a plus.
  • Ability to give small group training presentations.
  • Self motivated and able to work independently, with the ability to be a team player and take direction.
  • High School Diploma

Job Responsibilities:
  • Provide Technical Support: The Heavy Duty Technical Support Specialist is responsible for providing technical support to all Corporate and Independent Stores, as well as external customers that may need additional support in the areas of heavy duty and agriculture parts and equipment. The Heavy Duty Technical Support Specialist will effectively and efficiently handle requests from store customers for various parts sourcing and identification.
  • Inventory/Purchasing: The Heavy Duty Technical Support Specialist is responsible for assisting Corporate and Independent Stores, as well as the Purchasing and Inventory departments to determine needs and fill levels for heavy duty products. The Heavy Duty Technical Support Specialist will assist the APH Purchasing department with buying and determining inventory level requirements.
  • Sales/Marketing: The Heavy Duty Technical Support Specialist has a large role in developing marketing concepts for the Heavy Duty Division, as well as assisting stores with sales needs.
    • Assist stores with customer prospecting and growth.
    • Assist APH Marketing department with sales aids and promotions.
    • Assist with ordering marketing supplies and related items.
    • Coordinate issues between suppliers and stores.
    • Communicate with various suppliers regarding sales and marketing initiatives, catalogs, and tech support.
    • Assist with catalog design and supply updates for the Heavy Duty Catalog.
    • Supply product selection for monthly Heavy Duty Sales flyers.